GetHost.One

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Terms of Service

Last Updated:

October 17, 2024

GetHostOne offers a variety of services to customers that range from hosting and website services (including shared, VPS Manage(coming soon), cloud services, and domain registration services among others). These services are collectively referred to as “Services.”

By using GetHostOne’s Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the “Terms”). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use GetHostOne’s Services in any way.

These Terms form a binding legal agreement between GetHostOne and any person or organization who purchases, accesses, or uses GetHostOne’s Services (“Customer” or “You”). Customer represents, warrants, and agrees that (a) Customer has the full power and authority to enter into and perform under these Terms, or (b) if Customer is using these Services on behalf of an organization, entity, or group, that Customer is authorized to accept these Terms.

Account Information

  1. You agree to provide certain current, complete, and accurate information about you as required by the account creation process, and to maintain or update this information as needed to keep it current, complete, and accurate. All such information shall be referred to as account information (“Account Information”).
  2. You hereby grant us the right to disclose to third parties, in accordance with our Privacy Policy and Data Processing Addendum, such Account Information for the purposes of fraud prevention and ensuring the security and integrity of GetHostOne systems.
  3. Providing any false Account Information is considered a violation of GetHostOne’s terms. GetHostOne may deny the creation of an account should it feel in its sole discretion that any incomplete, or inaccurate Account Information is provided during account creation. Any payments made incident to such a denied account will be refunded or canceled.
  4. GetHostOne may suspend or disable any existing account without refund should Customer willfully fail to promptly update Account Information upon its change, or fail to respond for over fifteen (15) calendar days to inquiries by GetHostOne concerning the accuracy of any Account Information.

Financial Arrangements

Customer agrees to a ten (10) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.

Customer agrees that all charges and fees associated with an account are their sole responsibility.

If the customer wishes to cancel GetHostOne shared Web Hosting services within ten (10) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.

Services provided by 3rd parties and GetHostOne partners are not part of the 10-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.

The “10-Day Money-Back Guarantee” offer is only applicable to credit card payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. 

Violations of GetHostOne’s Terms may, at GetHostOne’s discretion, result in immediate and permanent disablement without refund.

GetHostOne reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms.

Disputed charges (“chargebacks”) associated with any GetHostOne account, at GetHostOne’s discretion, may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any Services may be reactivated.

GetHostOne reserves the right to modify current service plans, fees, and applicable charges at any time. Services that involve outdated or unsupported features may incur additional maintenance fees. In such situations, GetHostOne will provide notice to Customer, and will allow Customer to cancel the Services without incurring additional change fees, but no refund will be payable for any fees previously assessed.

Taxes

GetHostOne shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or GetHostOne Web Hosting’s server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.

Products

The Customer agrees that they have the necessary knowledge to create Customer’s Webspace. Customer agrees that it is not the responsibility of GetHostOne to provide this knowledge or Customer Support outside of the defined service of GetHostOne.

GetHostOne will exercise no control whatsoever over the content of the information passing through the network, provided that it adheres to all other conditions set forth in our Terms of Service and Acceptable Use Policy documents.

GetHostOne reserves the right to police its network to verify compliance with all agreed upon Terms.

The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.

GetHostOne reserves the right to disconnect any website or server deemed to present a security threat to GetHostOne’s customers, servers, or network.

The opening of multiple accounts or service plans in order to bypass any restrictions or overage charges set forth by GetHostOne is grounds for termination of all Services.

GetHostOne makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. GetHostOne also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of GetHostOne is at the Customer’s own risk, and GetHostOne specifically denies any responsibility for the accuracy or quality of information obtained through its Services. Any mention of connection speeds associated with GetHostOne’s Services represents the maximum achievable speed. GetHostOne does not guarantee that the customer will achieve the maximum connection speed at all times, as this depends on a variety of factors (including your own internet connection!). GetHostOne expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.

GetHostOne specifically denies any responsibilities for any damages arising as a consequence of such unavailability. In the event that this material is not “Server-ready”, GetHostOne may, at its option and at any time, reject this material, including but not limited to after it has been put on GetHostOne’s servers. GetHostOne agrees to notify Customer immediately of its refusal of the material and afford Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of GetHostOne. If the Customer fails to modify the material, as directed by GetHostOne, within a reasonable period of time, which shall be determined between the parties themselves, the contract shall be deemed to be terminated.

Certain products, including third-party products, may include free versions of paid features. GetHostOne may receive affiliate compensation from the upgrade to, or purchase of paid versions of pre-installed features.

Trademarks & Copyrights

Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer’s account. 

Feedback

If You make suggestions to GetHostOne about improving or adding new features or products to the Service, or You otherwise provide feedback, reviews, or testimonials pertaining to the Service or Your experience with the Service, You hereby grant to GetHostOne a perpetual, worldwide, exclusive, irrevocable, and royalty-free license, and right to use, copy, modify, or otherwise utilize your suggestions, feedback, reviews, or testimonials for any purpose, including but not limited to marketing purposes, without any notice, compensation or other obligation to You.

Hardware, Equipment, & Software

  1. The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access GetHostOne Services.
  2. GetHostOne makes no representations, warranties or assurances that the Customer’s equipment will be compatible with GetHostOne Services.

Guaranteed Uptime

  1. GetHostOne guarantees 100% uptime. A failure to provide 100% uptime will result in customer compensation pursuant to guidelines established herein.
  2. Customer is entitled to compensation if Customer’s web site, databases, FTP, SSH become unusable as a result of failure(s) in GetHostOne systems for reasons other than previously announced scheduled maintenance, coding or configuration errors on the part of the Customer.
  3. Customer will receive a GetHostOne credit equal to Customer’s current hosting costs for 1 (one) day of service for each 1 (one) hour (or fraction thereof) of service interruption, up to is 10% storage. This credit can be used when you purchase additional services or future products from us.
  4. GetHostOne’s assessment of downtime begins when Customer opens a support ticket to report the problem.

Age

The Customer certifies that they are at least 18 years of age, or that their parent or legal guardian will act as the “customer” in terms of this contract.

Termination

This contract may be terminated by either party, without cause, by giving the other party 14 days written notice. GetHostOne will accept termination by electronic mail. Notwithstanding the above, GetHostOne may terminate service under this contract at any time, without penalty, if the Customer fails to comply with the terms of this contract, including non-payment. GetHostOne reserves the right to charge a reinstatement fee.

Limited Liability

  1. Customer expressly agrees that use of GetHostOne’s Services is at Customer’s sole risk. Neither GetHostOne, its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that GetHostOne’s Services will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through GetHostOne Services, unless otherwise expressly stated in this contract.
  2. Under no circumstances, including negligence, shall GetHostOne, its offices, agents or anyone else involved in creating, producing or distributing GetHostOne’s Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use GetHostOne’s Services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to GetHostOne’s records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content utilizing GetHostOne’s Services.
  3. Notwithstanding the foregoing, Customer’s exclusive remedies and GetHostOne’s entire liability for all damages, losses and causes of action whether in contract or tort include negligence or otherwise, arising out of or in connection with these Terms or from the use or inability to use the Services, shall not exceed 20% of the total amount paid by Customer to GetHostOne prior to the request compensation.

Promotional Codes

  1. By using a promotional (“promo”) code you waive the option to indicate who referred you to GetHostOne.
  2. You may not change/submit a promo code or referrer after you’ve finished signing up.
  3. Promo codes/referrers are for new customers only – if you use one you may not host on your account any domain ever previously hosted with GetHostOne.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold GetHostOne harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against GetHostOne, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer,its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless GetHostOne against Liabilities arising out of

  1. any injury to person or property caused by any products sold or otherwise distributed in connection with GetHostOne’s Server;
  2. any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
  3. copyright infringement;
  4. any defective product which Customer sold on GetHostOne’s servers.

Contract Revisions

As GetHostOne evolves, we may modify these Terms from time to time to reflect changes in our business. These modifications may include cancellation of outdated products or Services, additional fees, and changes to our policies among others. In some instances, we may provide you with additional notice of updates including but not limited to adding a statement to the website, via the newsletter, or sending you an email notification. However, it is your responsibility to periodically check for the current version of our Terms by visiting this page (and other pages referenced in the Terms).

If you continue to use or access the Services after the effective date set forth above, you agree to be bound by any revised Terms, and all other terms or policies incorporated herein either directly or by reference.

Transfer

Customer may not assign or transfer Customer’s rights or obligations under these Terms without the written consent of GetHostOne.

Governing Law

The Terms and the resolution of any disputes shall be governed by and construed in accordance with the laws of the Canada, without regard to its conflict of laws principles.